Frequently Asked Questions
How do i cancel my order?
A customer during the purchasing process, may choose to cancel an order. We recommend emailing us with a detailed and valid reason for the cancellation to wit we will respond with a follow-up call on how we may best be able to assist you.
What are your Return Policy?
We do not encourage it, but because our customers are dear to us, we do offer a return policy. You will have to ship the product back to us with a VALID reason for the return sent via email. NOTE: Items that are DAMAGED are not accepted under the return policy and therefore can not be returned.
Does Patazon provide delivery services?
We have partnered with multiple logistics agencies to aid in our pick up and deliveries, all of which are subject to customer preferences and location, excluding our own 75+ pick up stations.
How long will it take to get my package?
We aim at same day delivery because we know you want your product as quick as possible. Should there be any delays, you will be promptly informed.
How do I track my order?
We aim at same day delivery because we know you want your product as quick as possible. Should there be any delays, you will be promptly informed.
How would you know my order was successful?
Once you complete the checkout process, you will receive both email and mobile notifications informing you that your order was successfully completed and additional guidance on how to track your order till delivery.
Do I need an account to place an order?
Yes. In order to experience the full customer experience while shopping with us, a registered account is necessary. This is for your convenience but one may shop as a guest .
Why I'm getting "Something went wrong" error?
Okay, you came across the "Something went wrong" error, you might have entered something incorrectly, carefully try inputting the information again. The error may also have been caused by loss of internet connection, kindly check your network connection.
How do i review a product?
You can either go directly to the product you would like to review (the single product page of the specific product), scroll down to the reviews section and add your review or navigate to your order history and pick out the product you want to review.
Please note the following:
1. You can only review a product when you are logged in.
2. You can review a product only once!
3. Once you have reviewed a product, your review will be screened for both safety and security concerns.
